apps/webui/src/components/modules/ticket-categories-manager.tsx

@@ -94,18 +94,25 @@ export function TicketCategoriesManager({ guildId, initialCategories }: TicketCa
         headers: { 'Content-Type': 'application/json' },
         body: JSON.stringify({
           name: category.name,
-          description: category.description,
-          emoji: category.emoji,
+          description: category.description?.trim() ? category.description : null,
+          emoji: category.emoji?.trim() ? category.emoji : null,
           supportRoleIds: category.supportRoleIds
         })
       });
       const body = (await response.json().catch(() => null)) as
         | (TicketCategoryDashboard & { error?: string; code?: string })
         | null;
-      if (!response.ok || !body) {
+      if (!response.ok || !body || !body.id) {
         toast.error(panelSyncErrorMessage(body?.code, body?.error, t));
         return;
       }
+      setCategories((prev) =>
+        prev.map((entry) =>
+          entry.clientKey === category.clientKey
+            ? { ...body, clientKey: entry.clientKey, saving: false }
+            : entry
+        )
+      );
       toast.success(t('common.saveSuccess'));
     } catch {
       toast.error(t('common.saveError'));

apps/webui/src/lib/module-configs/tickets.ts

@@ -105,7 +105,14 @@ async function maybeSyncTicketPanel(guildId: string): Promise<void> {
   if (!config?.enabled || !config.panelChannelId) {
     return;
   }
-  await syncTicketPanel(guildId);
+  // Category CRUD must succeed even if Discord panel sync fails — otherwise
+  // support roles / category fields appear "unsaved" in the UI while already
+  // persisted in Postgres.
+  try {
+    await syncTicketPanel(guildId);
+  } catch (error) {
+    console.warn('[tickets] panel sync after category change failed', { guildId, error });
+  }
 }
 
 export async function updateTicketConfigDashboard(

docs/PHASE-TRACKING.md

@@ -533,6 +533,21 @@
 - [ ] Close aus Dashboard → Ticket verschwindet aus der Liste, Kanal/Thread wird geschlossen
 - [ ] Refresh-Button aktualisiert die Liste
 
+## Post-Phase – Ticket Support-Rollen Speichern (Bugfix)
+
+### Abgeschlossen (Code)
+
+- Root cause: Kategorie-Save warf Fehler wenn Panel-Sync scheiterte → UI „Speichern fehlgeschlagen“, obwohl `supportRoleIds` schon in Postgres lagen
+- `maybeSyncTicketPanel` fängt Sync-Fehler ab; Kategorie-CRUD bleibt erfolgreich
+- Nach Speichern: Response inkl. `supportRoleIds` in die UI übernommen
+- Zod: `supportRoleIds` jetzt `SnowflakeSchema[]`
+
+### Manuell testen
+
+- [ ] Kategorie: Support-Rolle wählen → Speichern → Erfolgstoast
+- [ ] Seite neu laden → Rolle ist noch ausgewählt
+- [ ] Neues Ticket → Support-Rolle wird gepingt / in Thread aufgenommen
+
 ## Post-Phase – Ban/Kick-Reason Logging + Verification Fail Event (Status: implementiert)
 
 ### Abgeschlossen (Code)

packages/shared/src/dashboard.test.ts

@@ -15,6 +15,7 @@ import {
   SuggestionActionSchema,
   TagDashboardCreateSchema,
   TicketCategoryDashboardCreateSchema,
+  TicketCategoryDashboardUpdateSchema,
   TicketConfigDashboardPatchSchema,
   WelcomeConfigDashboardPatchSchema
 } from './dashboard.js';
@@ -99,6 +100,22 @@ describe('dashboard schemas', () => {
     expect(parsed.supportRoleIds).toHaveLength(1);
   });
 
+  it('validates ticket category update with support roles', () => {
+    const parsed = TicketCategoryDashboardUpdateSchema.parse({
+      supportRoleIds: ['123456789012345678', '234567890123456789']
+    });
+    expect(parsed.supportRoleIds).toEqual(['123456789012345678', '234567890123456789']);
+  });
+
+  it('rejects invalid support role ids on ticket category create', () => {
+    expect(() =>
+      TicketCategoryDashboardCreateSchema.parse({
+        name: 'Support',
+        supportRoleIds: ['not-a-snowflake']
+      })
+    ).toThrow();
+  });
+
   it('validates giveaway creation input', () => {
     const parsed = GiveawayCreateDashboardSchema.parse({
       channelId: '123456789012345678',

packages/shared/src/dashboard.ts

@@ -403,7 +403,7 @@ export const TicketCategoryDashboardSchema = z.object({
   name: z.string().min(1).max(100),
   description: z.string().max(500).nullable().optional(),
   emoji: z.string().max(80).nullable().optional(),
-  supportRoleIds: z.array(z.string())
+  supportRoleIds: z.array(SnowflakeSchema)
 });
 export type TicketCategoryDashboard = z.infer<typeof TicketCategoryDashboardSchema>;