Fix ticket category saving and synchronization error handling

- Updated the ticket category saving logic to handle empty description and emoji fields, ensuring they are set to null if trimmed.
- Enhanced error handling in the `maybeSyncTicketPanel` function to prevent UI errors when synchronization fails, allowing category CRUD operations to succeed.
- Updated the response handling to include support role IDs in the UI after saving, improving data consistency.
- Added validation for support role IDs in the dashboard schemas to ensure correct data types are used.

packages/shared/src/dashboard.test.ts

@@ -15,6 +15,7 @@ import {
   SuggestionActionSchema,
   TagDashboardCreateSchema,
   TicketCategoryDashboardCreateSchema,
+  TicketCategoryDashboardUpdateSchema,
   TicketConfigDashboardPatchSchema,
   WelcomeConfigDashboardPatchSchema
 } from './dashboard.js';
@@ -99,6 +100,22 @@ describe('dashboard schemas', () => {
     expect(parsed.supportRoleIds).toHaveLength(1);
   });
 
+  it('validates ticket category update with support roles', () => {
+    const parsed = TicketCategoryDashboardUpdateSchema.parse({
+      supportRoleIds: ['123456789012345678', '234567890123456789']
+    });
+    expect(parsed.supportRoleIds).toEqual(['123456789012345678', '234567890123456789']);
+  });
+
+  it('rejects invalid support role ids on ticket category create', () => {
+    expect(() =>
+      TicketCategoryDashboardCreateSchema.parse({
+        name: 'Support',
+        supportRoleIds: ['not-a-snowflake']
+      })
+    ).toThrow();
+  });
+
   it('validates giveaway creation input', () => {
     const parsed = GiveawayCreateDashboardSchema.parse({
       channelId: '123456789012345678',

packages/shared/src/dashboard.ts

@@ -403,7 +403,7 @@ export const TicketCategoryDashboardSchema = z.object({
   name: z.string().min(1).max(100),
   description: z.string().max(500).nullable().optional(),
   emoji: z.string().max(80).nullable().optional(),
-  supportRoleIds: z.array(z.string())
+  supportRoleIds: z.array(SnowflakeSchema)
 });
 export type TicketCategoryDashboard = z.infer<typeof TicketCategoryDashboardSchema>;