Enhance ticket management with control panel and support role integration

- Introduced a control panel for ticket interactions, allowing users to claim, close, and manage ticket participants via buttons and user select menus.
- Implemented support role member caching to efficiently add staff to private ticket threads, adhering to Discord's rate limits.
- Updated ticket opening messages to mention support roles, ensuring staff are notified when a ticket is created.
- Enhanced localization for new ticket control features in both English and German.
- Documented changes in phase tracking to reflect the new ticket support functionalities.

packages/shared/src/index.ts

@@ -425,6 +425,13 @@ const de: Dictionary = {
   'ticket.opened': '{user} hat ein Ticket geöffnet.',
   'ticket.subjectLine': 'Betreff: {subject}',
   'ticket.claimed': '{user} hat dieses Ticket übernommen.',
+  'ticket.control.title': 'Ticket-Steuerung',
+  'ticket.control.description':
+    'Übernehmen oder schließen, bzw. weitere Nutzer über die Auswahlmenüs hinzufügen oder entfernen. Slash-Commands: `/ticket rename`, `/ticket priority`.',
+  'ticket.control.claim': 'Übernehmen',
+  'ticket.control.close': 'Schließen',
+  'ticket.control.addPlaceholder': 'Nutzer zum Ticket hinzufügen…',
+  'ticket.control.removePlaceholder': 'Nutzer aus dem Ticket entfernen…',
   'ticket.userAdded': '{user} wurde zum Ticket hinzugefügt.',
   'ticket.userRemoved': '{user} wurde aus dem Ticket entfernt.',
   'ticket.renamed': 'Ticket umbenannt in **{name}**.',
@@ -1025,6 +1032,13 @@ const en: Dictionary = {
   'ticket.opened': '{user} opened a ticket.',
   'ticket.subjectLine': 'Subject: {subject}',
   'ticket.claimed': '{user} claimed this ticket.',
+  'ticket.control.title': 'Ticket controls',
+  'ticket.control.description':
+    'Claim or close this ticket, or add/remove users with the menus below. Slash commands: `/ticket rename`, `/ticket priority`.',
+  'ticket.control.claim': 'Claim',
+  'ticket.control.close': 'Close',
+  'ticket.control.addPlaceholder': 'Add a user to this ticket…',
+  'ticket.control.removePlaceholder': 'Remove a user from this ticket…',
   'ticket.userAdded': '{user} was added to the ticket.',
   'ticket.userRemoved': '{user} was removed from the ticket.',
   'ticket.renamed': 'Ticket renamed to **{name}**.',