Enhance ticket management with dashboard actions and priority settings

- Introduced a new `runTicketDashboardActionJob` to handle ticket actions (close, claim, set priority) with Discord side effects.
- Added a priority dropdown in the ticket control panel, allowing users to set ticket urgency levels.
- Updated WebUI to display open tickets with options to claim, close, or adjust priority, enhancing user interaction.
- Improved localization for new ticket management features in both English and German.
- Documented changes in phase tracking to reflect the new ticket dashboard functionalities.

packages/shared/src/dashboard.ts

@@ -19,7 +19,9 @@ import {
   SelfRoleModeSchema,
   SuggestionStatusSchema,
   TagResponseTypeSchema,
-  TicketModeSchema
+  TicketModeSchema,
+  TicketPrioritySchema,
+  TicketStatusSchema
 } from './phase4.js';
 import { SocialFeedTypeSchema } from './phase5.js';
 
@@ -411,6 +413,37 @@ export type TicketCategoryDashboardCreate = z.infer<typeof TicketCategoryDashboa
 export const TicketCategoryDashboardUpdateSchema = nonEmptyPatch(TicketCategoryDashboardCreateSchema);
 export type TicketCategoryDashboardUpdate = z.infer<typeof TicketCategoryDashboardUpdateSchema>;
 
+export const TicketDashboardSchema = z.object({
+  id: z.string(),
+  openerId: z.string(),
+  claimedById: z.string().nullable(),
+  channelId: z.string().nullable(),
+  threadId: z.string().nullable(),
+  status: TicketStatusSchema,
+  priority: TicketPrioritySchema,
+  subject: z.string().nullable(),
+  categoryId: z.string().nullable(),
+  categoryName: z.string().nullable(),
+  lastActivityAt: z.string(),
+  createdAt: z.string()
+});
+export type TicketDashboard = z.infer<typeof TicketDashboardSchema>;
+
+export const TicketDashboardActionSchema = z.discriminatedUnion('action', [
+  z.object({
+    action: z.literal('close'),
+    reason: z.string().max(500).optional()
+  }),
+  z.object({
+    action: z.literal('claim')
+  }),
+  z.object({
+    action: z.literal('priority'),
+    priority: TicketPrioritySchema
+  })
+]);
+export type TicketDashboardAction = z.infer<typeof TicketDashboardActionSchema>;
+
 // ---------------------------------------------------------------------------
 // Giveaways
 // ---------------------------------------------------------------------------

packages/shared/src/index.ts

@@ -427,11 +427,16 @@ const de: Dictionary = {
   'ticket.claimed': '{user} hat dieses Ticket übernommen.',
   'ticket.control.title': 'Ticket-Steuerung',
   'ticket.control.description':
-    'Übernehmen oder schließen, bzw. weitere Nutzer über die Auswahlmenüs hinzufügen oder entfernen. Slash-Commands: `/ticket rename`, `/ticket priority`.',
+    'Übernehmen, schließen, Priorität setzen oder Nutzer über die Menüs hinzufügen/entfernen. Zusätzlich: `/ticket rename`.',
   'ticket.control.claim': 'Übernehmen',
   'ticket.control.close': 'Schließen',
   'ticket.control.addPlaceholder': 'Nutzer zum Ticket hinzufügen…',
   'ticket.control.removePlaceholder': 'Nutzer aus dem Ticket entfernen…',
+  'ticket.control.priorityPlaceholder': 'Priorität wählen…',
+  'ticket.control.priorityLowHint': 'Geringe Dringlichkeit',
+  'ticket.control.priorityNormalHint': 'Standard-Priorität',
+  'ticket.control.priorityHighHint': 'Erhöhte Dringlichkeit',
+  'ticket.control.priorityUrgentHint': 'Sofortige Bearbeitung',
   'ticket.userAdded': '{user} wurde zum Ticket hinzugefügt.',
   'ticket.userRemoved': '{user} wurde aus dem Ticket entfernt.',
   'ticket.renamed': 'Ticket umbenannt in **{name}**.',
@@ -1034,11 +1039,16 @@ const en: Dictionary = {
   'ticket.claimed': '{user} claimed this ticket.',
   'ticket.control.title': 'Ticket controls',
   'ticket.control.description':
-    'Claim or close this ticket, or add/remove users with the menus below. Slash commands: `/ticket rename`, `/ticket priority`.',
+    'Claim, close, set priority, or add/remove users with the menus below. Also: `/ticket rename`.',
   'ticket.control.claim': 'Claim',
   'ticket.control.close': 'Close',
   'ticket.control.addPlaceholder': 'Add a user to this ticket…',
   'ticket.control.removePlaceholder': 'Remove a user from this ticket…',
+  'ticket.control.priorityPlaceholder': 'Choose priority…',
+  'ticket.control.priorityLowHint': 'Low urgency',
+  'ticket.control.priorityNormalHint': 'Default priority',
+  'ticket.control.priorityHighHint': 'Elevated urgency',
+  'ticket.control.priorityUrgentHint': 'Needs immediate attention',
   'ticket.userAdded': '{user} was added to the ticket.',
   'ticket.userRemoved': '{user} was removed from the ticket.',
   'ticket.renamed': 'Ticket renamed to **{name}**.',